Taking a cue from luxury classics, longer pre-owned warranty programmes from mainstream manufacturers could ease the psychological transition to a circular economy for cars.
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BMW’s new 7 Series against a flattering background.
The democratisation of music production might help us understand what’s going on with BMW design.
Read moreThe Wheels are Wobbling on the Subscription Bandwagon
Just as automakers try to bring their subscription dreams to life, consumer belt-tightening might bring them to an early end
Read moreDefusing the EV Arms Race with Behavioural Psychology
Helping people define enough can speed the path to EV adoption for both manufacturers and consumers.
Read moreOn tension
Imagine you’re a fly on the wall in the room above. It’s part of a restaurant on the side of a mountain in Bali.
What follows is an approximation of my actions and internal dialogue:
The Space Between the Notes →
Alila Manggis, Bali. Photo by Drew Smith.
French composer Claude Debussy said that “music is the space between the notes”.
Time spent at a Bali hotel reminds me that the same holds true in service design.
Making an exit… →
Photo by Michael Jasmund
A few weeks ago, I asked my students to map out the ecosystem of individuals and organisations that sit around their own not-for-profit businesses.
After a little research, one student was shocked to learn that an organisation that she thought of as a competitor was actually picking up people that she was unable to help.
Yous →
Cafe Acropole, Bathurst, New South Wales, Australia. Photo by Drew Smith.
“How can I help you?”, the waitress asked me when I walked in.
I’m seated, waiting for my food. Two men walk in.